I’ve been at my current job for almost 2 months. I love the job, I enjoy my coworkers and I like coming to work.
I don’t, however, appreciate being thrown under the bus.
Over the same issues.
Let me ‘splain….
When I took this job 2 months ago, there was no training. Period. There was an outdated continuity book (and I mean, outdated, by like 6 years) that I read the first day I was here. While it gave good basics, it doesn’t address the major issue:
Every single person that I am supposed to help is different.
They have different situations, different issues, different needs that are not all addressed in the continuity book.
Add to this that there was no one coming for me to train on. At all. For the first two weeks I was at work. And it has been spotty and sporadic the whole time I’ve been here.
About 2 weeks ago, I sent a packet up for a customer and it was wrong. I had my coworker (who is considered the “guru” in the office) look at it before I sent it up and she cleared it. Now, it was wrong (left out paperwork) and this occassioned a visit from someone from headquarters with this directive:
“Maybe, until you get more training, you can sent the packets through Ms. Coworker and she’ll send them up to us. That way she can look them over before they get to us.”
I wasn’t happy with the spanking, but admitted that I had made a mistake and have been following this directive ever since. I prepare them, they go through my coworker and she emails them up. This is supposed to be the failsafe for the packets so that no one further up the chain is inconvenienced or irritated by my mistakes.
Today, I got a phone call from the same lady that spanked me two weeks ago. Now, in between the spanking and today, I’ve done a few packets (more than 50) and all of them have been spot on. This is the first one that I’ve had a call back on. I made a typo error with the date and accepted my spanking like a big girl (I really don’t think that this deserved a spanking but, as they say, shit rolls downhill and I happened to be the recepticle) and fixed the issue.
Yes, this packet went through my coworker.
Then, Mr. W from down the way comes down and tells me that another packet I had done was kicked back because it should have been classified “hardship” and we shouldn’t have done it at all.
Yes, this packet went through my coworker, as well.
When my supervisor asked about this particular packet, she asked if I had done it. I said, “Yes.” She said, “Did you send it up?” I said, “No, I sent it to Ms. Coworker first, so she could proofread and make sure it was done right, and she sent it up.”
If I’m going to be thrown under the bus, I’m gonna made damn sure that I have company under there!