Appointment: An arrangement to do something or meet someone at a particular time and place.
I need a hair cut. I have my hair cut short now (just this morning, one of the soldiers said I reminded him of Jamie Lee Curtis – I’ll take that compliment, thank you!) and it needs to be trimmed at regular intervals.
Otherwise it just lays there like a brown football helmet.
Knowing that I was going to be busy tonight and tomorrow with trying to get out of town, I thought, “Hey, I’ll go get it trimmed on lunch today. Then I don’t have to worry about it.”
So, after much hunting and calling of operators, I found the number for the salon on base. Yes, I use them. Yes, I’ve been happy with the cuts I get there. And, as an added bonus, it’s the only salon within 20 minutes of my office.
I’ve mentioned it before, but I’ll reiterate: I live in BFE, New Jersey. Not a lot around here.
I make an appointment for 1130. I leave work at 1120. This give me plenty of time to get there and check in for my apopintment. In fact, I walked in 5 minutes early.
Please keep in mind that I only have an hour lunch.
I check in and both of the stylists are busy. No worries, I think to myself. I have an appointment. I’m golden! I called and scheduled a time for me to come in and have my hair trimmed up so that I would look alright this weekend when I went out with friends. Those three folks sitting there are no worry of mine, cause I have an appointment.
So, as I stand there waiting, the lady that is supposed to cut my hair walks up.
“I know you’re scheduled for an 1130, but I won’t be able to get to you until 12. Is that alright?”
Did I not have an appointment? Did I not make sure that I had my schedule clear so that I could get my appointment in? Did I not just hunt down your number and call you for an appointment to make sure that I could get my trim on my lunch hour?
So, no. That’s not alright. No, I’m not going to wait around. No, I don’t have anything else I can do that will eat up that half hour between when you were supposed to take me and when you’re gonna be able to get around to me.
Why bother booking me for an appointment then????
Rest assured that I’ll be telling everyone that your customers aren’t important enough to see by their appointment time and that you don’t even offer a basic apology for your issues.
So, here I sit, without my hair cut.
On the upside, when I checked my mail, I had a check for $100 in there! 🙂
Yeah, that went a long way to soothing my ruffled feathers!